CANCELLATION AND RETURN POLICY
We commit to being your trusted accomplice for technology by offering the consultation, help and comfort your merit — all at competing costs. If in case you are not fully satisfied with your service purchase, let us offer you with a substitution, some assistance with returning or repair. ITechChamps offers a 30-day money back guarantee on everything sold on our website, unless mentioned. You will be qualified for a credit if you seek a refund from us inside 30 days of your request being dispatched.
To return any particular service, a Return Merchandise Authorization (RMA) is required which you have to contact us & obtain. Once, obtained, a return request will be originated and you will receive an email pertaining to the procedure of returning the product.
In case of exchanges, another product request will be raised & a new product will be sent to you however in case of refunds, the merchandise has to be returned & received in the original package & a refund request will be raised. Refund can take up to 7-14 business days.
Delay in processing can be taken place at the time of return if the invoice of item is not included with the product as well as a note is mandatory to determine the reason behind the return. So customer needs to ensure that invoice and note are incorporated with the product packaging before calling us. Depending upon the defect, the customer may be offered a repair or substitution of the product. To get an exchange of your product, photographs of the products are required by the shipping carrier as well as you need to fill a shipping claim. If it's not too much trouble Customers can contact our customer help hotline at 1- 800-504-5192 or email to to [email protected], once you have presented your Return solicitation to stay away from any deferrals with processing your request.
Product replacement would be done as new order places and shipping will be charged to customers, if applicable. To exchange processing the product, you also need to have an exchange request number which will be given within 1 business day of the request.
Every project is unique, but they all start with one thing in common: we want to know everything. Where you started. Where you want to go next. What you value. Who your customers are and why they care about you. The only way to solve a problem is to understand it from every angle. Luckily, we’ve got a proven process to quench our insatiable curiosity.